Privacy policy

Privacy Policy
Last Updated: June 10, 2026

VAVOOM COLLECTIVE LLC, doing business as VaVoom Collective ("VaVoom Collective," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you visit our website, create an account, place an order, communicate with us, or otherwise use our services.

This policy applies to personal information we control. Third parties may process information under their own privacy notices.

1. Personal Information We Collect

Depending on how you interact with us, we may collect:

- identifiers and contact details, including name, email address, billing address, shipping address, and telephone number entered at checkout;
- account information, including login credentials, preferences, and account settings;
- order and transaction information, including products viewed, saved, purchased, returned, refunded, or canceled;
- payment and billing information, including payment method, transaction status, and limited payment details; full card data is generally handled by payment processors;
- communications and customer-service information, including emails, reviews, requests, photos, videos, and claim documentation;
- device, network, and usage information, including IP address, browser, device type, cookie identifiers, pages viewed, referring pages, and interactions with the website;
- marketing and advertising information, including subscription preferences, ad interactions, and inferred interests; and
- fraud-prevention, security, and compliance information.

We do not intentionally collect sensitive personal information beyond what is reasonably necessary to provide services, prevent fraud, or comply with law.

2. Sources of Personal Information

We collect personal information:

- directly from you;
- automatically through cookies, pixels, logs, and similar technologies;
- from our commerce platform, payment processors, production and fulfillment providers, carriers, fraud-prevention providers, analytics providers, advertising partners, and other service providers; and
- from publicly available sources or other third parties where permitted by law.

3. How We Use Personal Information

We may use personal information to:

- operate, maintain, and improve the website and services;
- create and manage accounts;
- process payments, orders, production, fulfillment, shipping, returns, replacements, and refunds;
- provide order confirmations, tracking, policy notices, and customer support;
- personalize content, remember preferences, and recommend products;
- analyze performance, troubleshoot problems, and improve products and customer experience;
- detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
- send marketing communications where permitted by law or with consent;
- measure and deliver advertising where permitted;
- establish, exercise, or defend legal claims; and
- comply with tax, accounting, regulatory, law-enforcement, and other legal obligations.

4. Our Commerce Platform

Our store is hosted and powered by Shopify. Shopify processes personal information to provide storefront, checkout, payment, fraud-prevention, analytics, customer-account, and related commerce services. Information submitted through our store may be transmitted to Shopify and processed in countries other than your own.

In some circumstances, Shopify may process information for its own purposes under its own privacy policy. You can review the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/consumers and use Shopify’s privacy controls at https://privacy.shopify.com/en.

5. How We Disclose Personal Information

We may disclose personal information to:

- Shopify and other website or commerce service providers;
- payment processors and financial institutions;
- production, printing, fulfillment, warehousing, logistics, and shipping providers;
- customer-service, email, cloud-storage, security, and fraud-prevention providers;
- analytics, advertising, and marketing providers, where permitted by law;
- professional advisers, insurers, auditors, and accountants;
- government authorities, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect rights and safety; and
- parties involved in a merger, financing, reorganization, sale, bankruptcy, or transfer of all or part of our business.

We require service providers to use personal information only for authorized purposes, subject to applicable contracts and law.

6. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. However, certain disclosures involving advertising cookies, pixels, or cross-context behavioral advertising may be considered a "sale," "sharing," or targeted advertising under some U.S. state privacy laws.

Where applicable, you may opt out through our cookie or privacy controls, a data-sharing opt-out page made available on the website, or by contacting support@vavoomcollective.com.

Where required, we honor recognized opt-out preference signals, such as Global Privacy Control, for the browser or device sending the signal.

7. Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

- keep the website and checkout functioning;
- remember account, cart, and preference information;
- provide security and fraud prevention;
- measure website performance and usage;
- personalize content; and
- deliver or measure advertising where permitted.

You can manage cookies through browser controls and any consent or privacy preference tools provided on the website. Blocking essential cookies may prevent parts of the website or checkout from functioning.

8. Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Opting out of marketing does not stop transactional messages related to orders, accounts, policy changes, security, or customer service.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to complete transactions, maintain tax and accounting records, resolve disputes, prevent fraud, enforce agreements, and comply with law.

Retention periods vary by information type and legal requirement. When information is no longer needed, we may delete, anonymize, or securely retain it as required by law.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Do not send full payment-card numbers, passwords, government identification numbers, or other highly sensitive information by ordinary email.

11. International Processing

Personal information may be processed in the United States and other countries where our service providers operate. Those countries may have different data-protection laws.

Where required, we rely on appropriate transfer mechanisms and contractual safeguards.

12. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not knowingly sell or share personal information of individuals under 16 for targeted advertising.

A parent or guardian who believes a child provided personal information may contact us to request review and deletion.

13. Privacy Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

- access or know the personal information we maintain about you;
- correct inaccurate personal information;
- delete personal information;
- receive a portable copy of certain information;
- opt out of sale, sharing, or targeted advertising;
- limit certain uses of sensitive personal information, if applicable;
- withdraw consent where processing is based on consent; and
- appeal a denied privacy request where applicable.

You may exercise a request by emailing support@vavoomcollective.com. We may verify identity and request information reasonably necessary to process the request.

Where allowed, an authorized agent may submit a request, but we may require proof of authorization and direct identity verification. We will not unlawfully discriminate against you for exercising privacy rights.

14. Complaints

Contact us first with a privacy concern. Depending on your location, you may also have the right to complain to or contact a state attorney general, privacy regulator, or data-protection authority.

15. Third-Party Websites and Services

Links or integrations may lead to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for information they collect outside our control.

16. Changes to This Privacy Policy

We may update this policy to reflect changes in law, technology, service providers, or business practices. The updated version will be posted with a revised date. Where required, we will provide additional notice or obtain consent.

17. Contact

Trade name: VaVoom Collective
Legal entity: VAVOOM COLLECTIVE LLC
Email: support@vavoomcollective.com
Physical location: 18202 Melvin Ave, Livonia, MI 48152, United States
Customer support and privacy requests are handled by email. We do not offer live telephone support.