Refund policy

Return & Refund Policy
Effective Date: June 10, 2026

At VaVoom Collective, each piece is made to order with care. This policy explains when returns, replacements, cancellations, store credit, and refunds may be available. Nothing in this policy limits any rights that cannot be waived under applicable law.

For assistance, contact support@vavoomcollective.com. Do not send any product back until your return has been approved and you have received return instructions.

1. Return Window

We accept return requests for eligible items within 6 calendar days after delivery. Your request must be emailed to us within that period.

Returns sent without prior written approval may be refused. The return address may be different from the address shown in our Legal Notice, so you must use the return address provided in our approval email.

2. Return Eligibility

Unless an item arrived damaged, defective, misprinted, or materially incorrect, it must be:

- unused, unworn, and unwashed;
- in its original condition;
- free from stains, odors, alterations, pet hair, or damage; and
- returned with original tags, packaging, and included accessories, when applicable.

We may inspect a returned item and deny a return or reduce a refund where permitted by law if the item does not meet these conditions.

3. Return Shipping and Restocking Fees

Customers are responsible for return shipping costs for standard returns, including returns based on size, fit, preference, or change of mind. We do not provide prepaid return labels for standard returns.

If we confirm that an item arrived damaged, defective, misprinted, or materially incorrect, we will provide the appropriate resolution and, when a return is required, reasonable return-shipping instructions.

We do not charge a restocking fee on approved returns.

4. No General Final-Sale Designation

We do not generally label merchandise as final sale. However, the exclusions in Section 5 still apply.

5. Non-Returnable Items and Exclusions

The following items are not eligible for a standard return unless they arrived damaged, defective, misprinted, materially incorrect, or applicable law requires otherwise:

- tights, underwear, pajamas, swimsuits, socks, masks, and other hygiene-sensitive items;
- sample items;
- items returned after the applicable return period;
- items that have been worn, washed, stained, altered, intentionally damaged, or damaged through misuse;
- items returned without prior approval;
- items affected by inaccurate or incomplete information provided by the customer, including an incorrect delivery address or contact information; and
- custom or personalized items that were accurately produced according to customer-provided instructions, files, or specifications.

6. Size, Fit, and Preference Returns

Size, fit, and preference are not manufacturing defects. An eligible item may still be returned within the 6-day return window if it meets all return conditions, but the customer is responsible for return shipping, and original shipping charges are not refundable unless required by law.

We do not guarantee direct exchanges. When approved, a size or preference change may be handled as a return followed by a new order.

7. Damaged, Defective, Misprinted, or Incorrect Items

Inspect your order promptly after delivery. Contact us as soon as possible, preferably within 7 calendar days after delivery, if an item is damaged, defective, misprinted, or materially different from what you ordered.

Your email should include:

- the order number;
- a clear description of the issue;
- clear photos or video showing the item, packaging, shipping label, and problem; and
- any other information reasonably requested to review the claim.

Shipment-related claims must be reported no later than 30 days after the actual or estimated delivery date. Late claims may be denied if the delay prevents a reasonable investigation.

If we verify the claim, we may provide a replacement, refund, store credit, repair, or another remedy required by law. We may not require the defective item to be returned in every case.

8. Lost Packages and Packages Marked Delivered

If tracking does not update or a package appears lost in transit, contact us within 7 calendar days after the estimated delivery date. We may work with the carrier or fulfillment provider to investigate.

If carrier tracking shows that a package was delivered but you cannot locate it, you must first:

- verify the delivery address;
- check the delivery area, household members, neighbors, building staff, and parcel lockers; and
- contact the carrier and file a missing-package claim when requested.

A delivered scan does not automatically qualify an order for a refund or replacement. We will review available evidence and provide a remedy when required by law or when carrier error is confirmed.

We are not responsible for packages refused, abandoned, held, seized, or undeliverable because of inaccurate or incomplete information supplied by the customer, except where applicable law provides otherwise.

9. Order Cancellations and Changes

Because many products are made to order, production may begin shortly after purchase. Orders may be canceled or changed only while they remain under review and before production begins.

Contact support@vavoomcollective.com immediately if you need to request a cancellation or change. We cannot guarantee that a request can be completed. Once production begins, the order generally cannot be canceled or changed.

If we cancel all or part of an order because a product is unavailable, discontinued, incorrectly priced, or cannot be fulfilled, we will refund the canceled portion.

10. Refunds

Approved refunds are issued to the original payment method and in the original transaction currency unless otherwise required by law.

After a refund is issued, it may take up to 10 business days or longer for your bank or payment provider to post the funds. Contact your bank or payment provider if the refund does not appear after their stated processing period.

Original shipping charges are not refundable for standard returns. Original shipping charges may be refunded when the return results from our error, a verified defect, or applicable law.

11. Delays

Production and delivery estimates are not guarantees. A delay by itself does not automatically create a right to compensation, unless required by law or expressly promised by us in writing.

If we cannot ship within the timeframe stated at checkout or otherwise promised, we will provide any notice, delay-consent option, cancellation option, or refund required by applicable law.

12. Payment Disputes

Please contact us first if there is a problem with your order so we can investigate and attempt to resolve it. This section does not limit your lawful right to dispute a charge with your payment provider.

13. Consumer Rights

This policy is intended to supplement, not replace, mandatory consumer rights. If applicable law gives you greater rights than this policy, the law controls.

14. Contact

Trade name: VaVoom Collective
Email: support@vavoomcollective.com
Physical location: 18202 Melvin Ave, Livonia, MI 48152, United States
Customer support is provided by email. We do not offer live telephone support.