Refund policy

Return & Refund Policy draft

Return & Refund Policy
Effective Date: February 8, 2026

At VaVoom Collective, each piece is made to order with care. Because many items are produced specifically for each order, we keep our return process clear, approval-based, and limited to eligible cases described below. This policy explains when returns, replacements, cancellations, store credits, and refunds may be available.

For help with any return or refund request, contact us at support@vavoomcollective.com.

1. Return window

We accept return requests for eligible items within 6 days of delivery.

To be considered, your request must be submitted by email within that 6-day period. If your request is approved, we will provide return instructions. Returns sent without approval will not be accepted.

2. Condition of returned items

To qualify for a return, items must be:

unused
unworn
unwashed
in original condition
returned with any original tags, packaging, and included accessories, if applicable

We reserve the right to deny a return, replacement, or refund if an item shows signs of wear, washing, damage, staining, alteration, misuse, or other condition issues not caused by us.

3. Return shipping

Customers are responsible for all return shipping costs, unless the item arrived damaged, defective, or materially incorrect.

We do not provide prepaid return labels for standard returns.

If your return is approved, we will send you the correct return instructions and return address by email. Do not send any item back without prior approval.

4. No restocking fee

We do not charge a restocking fee on approved returns.

5. Items that are not eligible for return

The following items are not eligible for return or refund unless required by law or unless they arrived damaged, defective, or materially incorrect:

tights
underwear
pajamas
swimsuits
socks
masks
sample items
items returned after the 6-day window
items that have been worn, washed, stained, altered, or intentionally damaged
items produced according to the order details, design, or specifications provided at checkout, where the customer later decides they no longer want the item
issues caused by customer error, including incorrect shipping address, incorrect contact information, or other inaccurate order information submitted by the customer

We do not accept returns based solely on preference, buyer’s remorse, or dissatisfaction with a correctly produced made-to-order item.

6. Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 6 days of delivery at support@vavoomcollective.com.

Please include:

your order number
a short description of the issue
clear photos showing the problem

If we confirm the issue, we may offer, at our discretion and as appropriate:

a replacement
a refund to the original payment method
store credit

7. Lost packages in transit

If a package appears lost in transit, you must contact us within 6 days after the estimated delivery date.

Please include your order number and any delivery or tracking details you have available. We may ask for additional information so we can review the shipment and determine the appropriate resolution.

8. Order cancellations

Because our items are made to order, orders may only be canceled before production begins.

If you need to cancel an order, contact us as quickly as possible at support@vavoomcollective.com.

If the order is still in review and has not entered production, we may cancel it and issue a full refund. Once production begins, the order can no longer be canceled.

9. Refunds

If your refund request is approved, refunds are issued to the original payment method used at checkout.

After we approve the refund, processing times may vary by payment provider and bank. In many cases, refunded amounts can take up to 10 business days to appear back in the customer’s account.

Unless required by law, original shipping charges are not refundable except when the return is due to our error, such as a damaged, defective, or materially incorrect item.

10. Exchanges

We do not guarantee direct exchanges. If an item qualifies due to damage, defect, or error, we may offer a replacement where appropriate.

For size changes, preference changes, or other non-defect reasons, we do not guarantee exchanges for made-to-order items.

11. Delays

Shipping and production times are estimates and are not guaranteed. Delays can happen due to carrier issues, weather, customs, peak seasons, or other factors outside our control.

If a delay is caused by incorrect customer information, design changes, or other customer-requested changes, a refund or replacement may be denied.

12. Chargebacks and payment disputes

If you have a problem with an order, we ask that you contact us first at support@vavoomcollective.com so we have a fair chance to review and resolve the issue before a payment dispute is filed.