Shipping policy

Shipping Policy
Effective Date: June 10, 2026

At VaVoom Collective, many products are made to order with care. This policy explains processing, fulfillment, shipping charges, delivery estimates, tracking, and delivery issues.

For shipping assistance, contact support@vavoomcollective.com.

1. Third-Party Production and Fulfillment

We use third-party production, fulfillment, logistics, and shipping providers to make, pack, and deliver some or all products. Depending on product availability, order size, destination, and fulfillment eligibility, products may be produced or shipped from different facilities in the United States or other countries.

An order containing multiple products may be divided into separate shipments, arrive on different dates, and have more than one tracking number.

2. Processing and Production Time

Most products are made to order. Production typically takes approximately 1 to 7 business days after payment is confirmed, but some products, customizations, larger orders, or peak periods may require additional time.

Business days generally exclude weekends and recognized holidays. Processing time is separate from transit time.

3. Shipping and Transit Time

After an order ships, estimated transit is generally 5 to 15 business days, depending on the product, shipping method, fulfillment location, destination, carrier conditions, customs, and seasonal demand.

For many orders, the combined estimated production and delivery period is approximately 6 to 22 business days from the order date. These are good-faith estimates, not guaranteed arrival dates. The estimate shown at checkout, on a product page, or in an order confirmation may be more specific and will control if it differs from this general estimate.

4. Delays and the Right to Cancel Unshipped Merchandise

We maintain a reasonable basis for the shipping estimates we advertise. If we learn that we cannot ship within a promised timeframe, we will contact the customer and provide the option to consent to the delay or cancel the affected unshipped item for a refund, as required by applicable law.

After shipment, delays may occur because of carrier disruptions, weather, customs, holidays, labor interruptions, security inspections, peak volume, or other circumstances outside our reasonable control. We will provide reasonable assistance, but we cannot guarantee carrier performance.

5. Shipping Destinations

We primarily serve customers in the United States. International shipping may be offered only where shown at checkout and may not be available for every product or destination.

6. Shipping Rates and Free Shipping

Available shipping charges are displayed before checkout is completed. We may offer flat-rate shipping or free shipping based on order value, destination, product eligibility, or a promotion.

Unless otherwise stated:

- free shipping uses the standard available shipping method;
- free shipping thresholds are based on the merchandise subtotal after discounts and before taxes;
- shipping promotions may be modified or ended for future orders; and
- taxes, duties, customs charges, brokerage fees, or other government charges are not included unless expressly stated.

7. Tracking

When tracking is available, shipment information will be emailed after the order ships. Tracking may take several business days to begin showing movement after a label or tracking number is created.

If an order ships in multiple packages, separate tracking information may be provided for each package.

8. Address Accuracy and Delivery Attempts

Customers must provide a complete and accurate delivery address and contact information at checkout. Contact us immediately if you notice an error. We cannot guarantee changes after production or fulfillment begins.

The customer may be responsible for additional costs caused by an incorrect or incomplete address, refusal, abandonment, missed delivery attempts, or failure to collect a package. Refunds are not guaranteed for packages that cannot be delivered because of customer-provided information, except where required by law.

9. Lost, Damaged, or Delayed Packages

Report a damaged package promptly and preferably within 7 calendar days after delivery. Report a package that appears lost in transit within 7 calendar days after the estimated delivery date. Shipment-related claims must be reported no later than 30 days after the actual or estimated delivery date.

Include the order number, tracking information, photos of the product and packaging when applicable, and any other information reasonably requested.

10. Packages Marked Delivered

If tracking shows delivered but the package cannot be found, the customer must verify the address, inspect the delivery area, check with household members, neighbors, building staff, and parcel lockers, and contact the carrier.

The customer may be required to file a carrier claim and provide the claim number. A delivered scan does not automatically qualify the order for a refund or replacement. We will review available evidence and provide a remedy when carrier error is confirmed or applicable law requires one.

11. International Customs, Duties, and Import Charges

International orders may be produced or shipped from outside the destination country and may be subject to customs clearance, duties, import taxes, VAT, brokerage fees, or handling charges.

Unless checkout expressly states that these charges are included, the customer is responsible for them. Customs may delay delivery. Refusing or abandoning a package because of customs charges may make the order ineligible for a refund, except where applicable law requires otherwise.

12. Order Changes and Cancellations

Because most products are made to order, changes and cancellations are generally available only before production begins. Contact support@vavoomcollective.com immediately. Requests are not guaranteed.

13. Returns

Returns, replacements, refunds, and return-shipping charges are governed by our Return & Refund Policy.

14. Contact

Trade name: VaVoom Collective
Email: support@vavoomcollective.com
Physical location: 18202 Melvin Ave, Livonia, MI 48152, United States
Customer support is provided by email. We do not offer live telephone support.